Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
DELIVERY & SHIPPING
Delivery in kuwait will be on the second dy of your order, for GCC countries shipping will take 2 to 3 days.
No deliveries on friday.
You can change your delivery address from your account setting " view address " then choose " edit " . If you've moved, please remember to update your address ASAP .
We deliver to all parts of Kuwait adn GCC countries.
If the product is damaged during the process of delivery, we will offer a replacement. User must send an email at firstname.lastname@example.org along with picture as a proof within 1 day of delivery with the subject Damaged Product.
We, Droom are not responsible for any allergic reactions. However, if in any case you face any allergic reactions caused by the products in your box, please let us know immediately by sending us an email about it at email@example.com with the subject Allergic Reaction.
ABOUT RETURNS & REFUNDS
Use tabs to highlight unique features,
or other sales information.
ABOUT MY POINTS
There are many fun ways to earn Droom Points and they are as follow:
- 10 points when creating account.
- 10 points when completing your profile.
- 10 points when completing an order.
- 10 points when folloeing droom account on instagram.
- 10 points on your birthday.
The Droom Point program allows you to earn points which will be added to your account and later these accumulated points can be used to redeem rewards such as:
- 10 KD for 200 points.
- 10% discount for 100 points.
- Free delivery for 150 points.
Points earned and accumulated will expire in 90 days.